Trip Cancellation & Refund Policy
Nat Hab understands how disappointing it can be in the event you are forced to cancel or change your long-anticipated adventure. But we, too, plan far ahead before each departure and continuously send nonrefundable payments to hotels and other suppliers. Therefore, we must strictly adhere to our cancellation and trip change policy for all guests. Nat Hab strongly suggests purchasing travel insurance in the event a guest must cancel or otherwise change their plans. The following are the terms of Nat Hab's cancellation and trip change policy:
All cancellations processed 121 or more calendar days prior to will incur a cancellation fee of at least $200 per person. Some Trips and Extensions have nonrefundable deposits which may exceed this amount. Please consult the specific trip page on Nat Hab’s website for details.
Cancellations made 61 to 120 calendar days prior to departure are assessed a cancellation fee of 50% of the entire trip price, including internal air, extensions, and extra services such as hotel nights.
Cancellations made 60 calendar days or less prior to departure are assessed a cancellation fee of 100% of the trip price, including internal air, extensions, and extra services such as hotel nights.
Guests traveling on Expedition Cruises must adhere to the payment requirements, cancellation policies, and terms and conditions set by the ship owner/operator.
Guests traveling on Sailing Antarctica or Ultimate Antarctica have a different payment and cancellation policy. Final balance is due 180 days prior to departure and any cancellations prior to final balance due incur a penalty of the non-refundable deposit. All cancellations made within 179-90 days are assessed a cancellation fee of 50% of the entire trip price, including internal air, extensions, and extra services such as hotel nights. All cancellations made within 89 days are assessed a cancellation fee of 100% of the trip price, including internal air, extensions, and extra services such as hotel nights.
Custom-designed trips and extensions require a 25% nonrefundable deposit and follow our standard cancellation and trip change policy unless otherwise stated.
Deposits for a private booking of a scheduled trip where a guest has reserved the entire or partial departure through our Make it Private program are double the listed individual trip deposit amount and are nonrefundable.
All cancellations and trip change requests must be made in writing by mail or by email and received and acknowledged by Nat Hab. Travel insurance purchased through Nat Hab is completely nonrefundable after the 10-day review period.
In the event either Nat Hab or the guest changes, reschedules or rebooks a trip or extension, including custom-designed trips and custom-designed extensions, for any reason, including, but not limited to, force majeure, the cancellation and trip change policy as of the date of the original booking shall remain in full force and effect. For example, for any cancellation or trip change received between 61 to 120 calendar days prior to the departure of the originally booked date, a fee of 50% of the entire trip price, including extensions, will apply for the revised date regardless of the lead time of a cancellation of the revised departure date. Similarly, cancellations or trip changes received less than 60 calendar days prior to the original departure date shall be assessed a fee of 100% of the trip price, including any extensions, regardless of the lead time of a cancellation of the revised departure date.
