Work with us! Nat Hab aims to promote diversity in adventure travel, and we welcome applicants from all backgrounds.

We believe adventure, travel and conservation are everybody’s business, regardless of race, gender, age, religion or life experience. We're thus committed to creating a diverse and fully welcoming work environment, and we encourage any and all with a passion for our planet to apply to join our team. Even if you don’t have experience in the travel sector, we invite you to show us how you can help Nat Hab become an even stronger company.

To learn about the steps we are taking in our attempt to make Nat Hab and the travel industry more diverse and inclusive, read about the work of our Diversity, Equity and Inclusion Task Force here. This is what those terms mean to us:

Diversity: The practice of involving people from across a range of different social, racial, ethnic, gender, sexual orientation and physical ability backgrounds. We recognize that just as biodiversity strengthens natural ecosystems, human diversity strengthens social ecosystems.

Equity: The guarantee of fair treatment, access, opportunity and advancement for all while striving to identify and eliminate barriers that have prevented the full participation of some groups.

Inclusion: Authentically and actively bringing traditionally excluded individuals and/or groups into processes, activities and decision/policy making in a way that shares power and ensures equal access to opportunities and resources. Ensuring that everyone, regardless of differences, believes their inputs, perspectives and presence are welcomed and valued.

Our culture is built around our Core Ideologies, which are not empty ideas we write down and forget. We adhere to these faithfully, and they drive our decision-making every day:

Continually improve as a company and as individuals
A remarkable guest experience will be the driving force in every aspect of our business
Consistently raise the bar on conservation
Respect and appreciate your colleagues
Empowerment, initiative and meritocracy shall be our modus operandi
Have fun, take your work very seriously and yourself not too seriously

If this sounds like the kind of environment you would like to work in, please click on any job openings listed below and follow the instructions to apply.

Office Staff Job Openings:

Adventure Specialist Nat Hab is currently seeking to expand our commission-based sales team with an additional full-time Adventure Specialist. Our goal is to create an inclusive work environment, and we would be thrilled to have a diverse candidate pool for this position.

Job responsibilities of an Adventure Specialist include but are not limited to the following:

Learning our trip destinations and individual itineraries in detail
Taking calls and replying to emails from prospective travelers, often in rapid succession, throughout the day
Following up on leads to help determine the best trip fit for our travelers and closing those sales
Booking and entering reservations and handling pre-trip questions, special requests and additional services
Developing and writing custom itineraries and proposals
Communicating closely with our marketing, concierge, air and operations teams to efficiently drive your book of business while ensuring the delivery of high-end service
Working and being fully available 8 am–5 pm Monday–Friday, and on a rotating shift Saturday 8 am–3 pm in a very fast-paced environment. Additional hours may be necessary to achieve your goals and complete your work.

Requirements
Significant international travel experience is highly desirable, preferably to diverse nature destinations worldwide. Sales experience in the travel industry is a not a requirement but is a huge plus, particularly with trips (custom or otherwise) to Africa and the Galapagos. The ideal candidate will have excellent communication skills (both verbal and written), be highly organized, proactive, adaptable and able to multitask, embrace a fast-paced environment, be able to learn quickly, be passionate about travel, and able to work both individually and as part of a cohesive team. Proficiency with MS Office preferred.

Location
A hybrid remote and in-person schedule will likely be available eventually, following an initial training period working entirely in person in our office located in Boulder County, Colorado. Relocation assistance is not available.

Compensation
Base Salary: $30,000-40,000 in the first year of employment (based on experience), plus commission on all sales made. This arrangement moves to strictly commission in year two and beyond. Benefits include paid vacation, annual travel opportunities, pro deals on outdoor clothing/gear, and an on-site fitness facility and exercise classes. Eligibility for medical insurance and participation in 401(k) is included after a pre-determined period of time.

How to Apply
Please send cover letter, resume and video application to employment@nathab.com. For the video application, please record yourself answering the five questions below in five separate video clips, each clip no longer than one minute. Submit the individual video files together with your application materials.

1. Since you are interested in this position, we presume you enjoy travel and the outdoors, but what makes you a passionate adventure traveler?
2. Describe one of your most memorable travel experiences.
3. What strengths do you have that would make you successful in connecting with our travelers?
4. Select something you believe in or enjoy (product, cause, etc.), and sell us on it in a minute or less.
5. Why do you want to work for Natural Habitat Adventures?

Please note, cell phone video is just fine—we care about the quality of your answers, not the quality of the video itself. Due to the significant number of applications we receive, we can only contact you personally in the event we wish to pursue your candidacy.
Adventure Concierge We are looking for someone to join our Guest Services team as an Adventure Concierge, a position designed to offer exceptional service to our booked guests from the moment they book until departure.

Job responsibilities of an Adventure Concierge include, but are not limited to, the following:

Work closely with Adventure Specialists as a primary point of contact to provide booked travelers a seamless experience from the moment of booking to the beginning of their trip.
Answer general guest questions (via phone and email) about trips, billing, insurance, visas, gear, forms, COVID protocols, trip status, etc., and know when to forward more complicated questions to in-house specialists in these areas.
Follow-up with guests on missing information and forms for their trip.
Provide lead-generation insight to Adventure Specialist for future sales action.
Communicate significant trip or itinerary updates to booked guests.
Act as a team player and work well in a team setting. You will be part of a small team of Adventure Concierges working together to provide exceptional service to our guests, colleagues and operators.

Requirements
The ideal candidate will have excellent communication skills, be highly organized, service-oriented, adaptable, able to multitask, able to learn quickly, patient and able to work both individually and as part of a cohesive team. Proficiency with MS Office preferred. We are looking for a driven, passionate and fun person to join our Boulder, Colorado-based team. Guest service experience to high-net-worth guests and within the travel industry is not a requirement, but a plus.

Knowledge, Skills & Abilities

Must take pride in your work and take ownership of your areas of responsibility. One of Nat Hab’s Core Ideologies is autonomy, and professionals who take initiative do well here.
Highly organized and detail-oriented.
Able to prioritize and efficiently manage multiple tasks, consistently meeting scheduled deadlines.
Excellent written and verbal communication skills.
High level of integrity, maturity and enthusiasm, as well as an ability to have fun and not take yourself too seriously.
Able to adapt to changing and flexible responsibilities in a high-paced and fast-changing environment.
Ability to work individually and as part of a team. Communication is key!
Interpersonal skills that enable working cooperatively with all types of people: staff, guides, clients, and vendors.
Proficient/strong in MS Word, MS Excel, Outlook. Database experience is a plus.

Compensation
Salary range: $45,000 - $55,000. Benefits include paid vacation, potential annual travel opportunities, and pro deals on outdoor clothing/gear. Eligibility for medical insurance and participation in 401(k) after a pre-determined period of time.

How to Apply
To apply, please send cover letter and one-page resume to employment@nathab.com. No phone calls please. Applicants will be contacted only in the event we wish to pursue their candidacy. Destination Manager Nat Hab is seeking a Destination Manager. The Destination Manager is a member of the Adventure Operations team, the department that coordinates all logistics behind the trips Nat Hab operates around the world. This position is primarily responsible for the complete planning and execution of trips among Nat Hab’s global portfolio of adventures, working closely with third-party partners, field staff and other members of the department.

Responsibilities

Develop, organize and operate Nat Hab’s trip itineraries to the highest possible standards.
Liaise and negotiate with operators and/or vendors around the world to manage all trip logistics and reservations required, such as hotel nights, restaurants, trip activities, permits, and transportation.
Provide content for and maintain digital and print marketing materials, monitor sales performance and gross margin, and develop trip pricing.
Organize, build and ensure the complete accuracy of dates, pricing and other key trip details in our CRM software and on the Nat Hab website.
Provide support for field staff, helping to ensure trip quality and safety as well as branding in the field.
Act as a resource for in-house Adventure Specialist and Guest Services colleagues regarding trip-specific information such as itinerary, hotel, meal or transportation details.
Ensure guides are prepared with pre-trip instructions and complete traveler information.
Act as a problem-solver for guides, field staff and operators as required, including nights and weekends if necessary.
Destination Managers are also responsible for Nat Hab’s after-hours phone approximately 4 weeks a year for emergency coverage.
Continually review and implement feedback from guests and guides to improve future departures.
Ensure partners are compliant in terms of risk management, contracts, insurance and other details.
Assist in the planning and execution of Expedition Leader training retreats locally and around the world.
Review and approve invoicing from vendors.
The position may include other responsibilities and opportunities not listed above.

Skills and Qualifications

At least 3 years' experience in a logistics/operations-related role is strongly preferred.
Prior experience in travel is preferred.
Extremely organized and detail-oriented; able to prioritize and efficiently manage multiple tasks, consistently meeting scheduled deadlines.
Excellent written and verbal communication skills that enable working effectively with a variety of partners in our office and around the world.
Enjoys adapting to new priorities and deadlines in a high-paced and fast-changing environment; able to excel working both individually and as part of a team.
Computer database software experience is a plus (or the ability to learn quickly).
Advanced proficiency in Excel is preferred.
Ability to work flexible, extended and weekend hours as needed.

Compensation

Compensation commensurate with experience.
Salary Range: $55,000 - $65,000 plus annual bonus.
This position comes with generous PTO and paid holidays. Benefits include site inspection on Nat Hab trips, pro deals on outdoor clothing, onsite fitness facility and exercise classes (currently suspended due to COVID-19). Eligibility for medical insurance, participation in 401(k) with company match and parental leave after a predetermined period of time.
This is a full-time, exempt position.

Travel
In addition to the benefit of having 2 weeks of site inspection on Nat Hab trips where one is a participant on a scheduled program, the Destination Manager is expected to travel approximately 2 additional weeks a year in order to build field knowledge, improve trip itineraries, potentially develop new programs and to build rapport with partners around the world.

Remote employees are generally expected to attend 3 to 4 annual day-long retreats in Boulder, Colorado (retreats are currently being modified or suspended due to COVID-19). Staff may also be required to come to the office at other times throughout the year. (COVID-19 vaccination is currently required for all in-person gatherings and entry into the Boulder office).

About Nat Hab
Natural Habitat Adventures is a growing company that welcomes applicants from diverse backgrounds. We seek to maintain a welcoming, inclusive and high-performing culture in our office and in the field. Even if you don’t have experience in the travel sector, we invite you to show us how you can help Nat Hab become an even stronger company.

Our culture is built around our Core Ideologies, which are not empty ideas we write down and forget—we adhere to them faithfully, and they drive our decision-making every day:

Continually improve as a company and as individuals
A remarkable guest experience will be the driving force in every aspect of our business
Consistently raise the bar on conservation
Appreciate your colleagues and treat them with respect
Autonomy, individual and team initiative shall be our modus operandi
Have fun, take your work very seriously and yourself not too seriously

How to Apply
To apply, please send cover letter and one-page resume to the Adventure Operations leadership team (employment@nathab.com). No phone calls please. Applicants will be contacted only in the event we wish to pursue their candidacy. The application deadline is by the end of the day on Monday, December 13, 2021. Operations Coordinator Nat Hab is seeking an Operations Coordinator. This position is a member of our Adventure Operations team, which is the department that coordinates all logistics behind the trips Nat Hab operates around the world. This position is primarily responsible for ensuring that partners and field staff have the information they need to provide the optimal experience for our guests on every departure.

Responsibilities

Thoroughly review, compile and send departure-specific information to Nat Hab's in-country operators, contracted partners (hotels, restaurants, service providers) and Expedition Leaders. Most communication is done via email working extensively in our CRM software (FileMaker Pro). Guest information includes passport details, flight itineraries, medical/dietary information and special requests.
Act as a resource for in-house Adventure Specialist and Guest Services colleagues regarding trip-specific information such as itinerary, hotel, meal or transportation details.
Help organize select program details and logistics for destinations around the world, working intimately with a team of Destination Managers and Adventure Directors. Logistics include scheduling and confirming restaurant and activity reservations on select programs, coordinating transportation needs, national park permitting, Expedition Leader and field staff flights, and the management of room releases with individual properties and operators.
Assist in the planning and execution of Expedition Leader training retreats locally and around the world.
The position may include other responsibilities and opportunities not listed above.

About You

At least 3 years' experience in a logistics/operations-related role is highly preferred.
Extremely organized and detail-oriented; able to prioritize and efficiently manage multiple tasks, consistently meeting scheduled deadlines.
Excellent written and verbal communication skills that enable working effectively with a variety of partners in our office and around the world.
Enjoys adapting to new priorities and deadlines in a fast-paced and rapidly changing environment; able to excel working both individually and as part of a team.
Proficiency in Excel is preferred.
Computer database software experience is a plus (or the ability to learn quickly).
Must be eligible for work in the United States without company sponsorship and must have a U.S. social security number.

Compensation

Base salary of $50,000/year plus an annual bonus, if merited.
This position comes with generous PTO and paid holidays. Benefits include site inspection on Nat Hab trips, pro deals on outdoor clothing, onsite fitness facility and exercise classes.
Eligibility for medical insurance, participation in 401(k) with company match and parental leave begins after a predetermined period of time.
This is a full-time, exempt position.

Location & Travel

Nat Hab currently has a hybrid work model with some days spent in-person at the office (optional) and some days at home for those employees who live locally. This is subject to change as the COVID-19 situation evolves.
In addition to the benefit of having a certain number of weeks of site inspection on Nat Hab trips where one is a participant on a scheduled program, the Operations Coordinator may be required to travel approximately 1-2 additional weeks a year in order to build field knowledge and rapport with partners around the world as well as to facilitate and execute regional Expedition Leader trainings.

How to Apply
To apply, please send one-page cover letter and one-page resume to employment@nathab.com. The cover letter and resume should be separate PDF attachments. No phone calls please. Applicants will be contacted only in the event we wish to pursue their candidacy.

Adventure Prep Specialist Reports To: Adventure Prep Director
Department: Guest Communications

JOB SUMMARY
The Guest Communications department develops and disseminates most of the written material that help our travelers prepare for their adventure. Our pre-departure briefings are our best opportunity to get our guests excited about their chosen destination and to inform them about conservation issues and wildlife in the region they'll be visiting. In addition to inspiring our travelers, these materials must be produced with the highest level of professionalism and accuracy in order to instill confidence.

The Adventure Prep Specialist is responsible for all tasks associated with creating and maintaining pre-trip documents for Nat Hab guests.

ESSENTIAL DUTIES
The following tasks are essential elements of the position. Additional duties may be added or assigned at any time.

Work independently, and with Trip Owners and writers, to produce pre-trip booklets, itineraries and other materials for new scheduled destinations.
Work with various teams across the company to create customized pre-trip information for private groups and independent travelers.
Perform annual updates and improvements to all existing pre-trip materials, making sure all details are accurate, up to date and consistent across all materials.
Update database when materials are complete, including trip-specific instructions, to provide the mailing team with the information needed to send materials to guests.
Liaise with our partners at World Wildlife Fund to make sure WWF information provided to guests is current and trip-specific.
Coordinate with multiple team members to ensure tight deadlines are met.
Continually focus on ways to improve booklet design and pre-trip material content.
Other duties as assigned.

GENERAL QUALIFICATIONS

Education/Experience
Bachelor's degree in journalism, English or other related field preferred, plus at least two years of writing/editing experience, ideally in a travel-related industry. Previous experience in a deadline-oriented, multitasking environment required.

Communication Skills
This position requires the ability to communicate precisely, succinctly and effectively in English —both in writing and orally—with a professional demeanor. An excellent command of grammar, usage and punctuation is essential.

Other Skills/Abilities

Ability to work independently as well as with others in a team environment.
Proficient computer skills in the Windows operating system, including both word-processing and spreadsheet applications.
Must be highly organized and detail-oriented.
Strong skills in time management, handling multiple tasks, setting priorities and meeting deadlines.
Taking initiate to improve processes or create solutions where needed.
Must be able to adapt to changing and flexible responsibilities.
Knowledge of desktop publishing software a plus.
Must display exceptional professionalism.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and listen. The employee will also be required to write and type.

COMPENSATION AND BENEFITS
Compensation commensurate with experience: Salary of $50,000–$60,000 USD, plus annual bonus.

This position comes with generous paid time off (PTO) and paid holidays. Benefits include site inspection on Natural Habitat Adventures trips, pro deals on outdoor clothing, onsite fitness facility and exercise classes. Eligibility for medical insurance, participation in 401(k) with company match and parental leave after a predetermined period of time.

DIVERSITY AND INCLUSION STATEMENT
Natural Habitat Adventures is a growing company that welcomes applicants from diverse backgrounds. We seek to maintain a welcoming, inclusive and high-performing culture in our office and in the field. Even if you don’t have experience in the travel sector, we invite you to show us how you can help Nat Hab become an even stronger company.

DISCLAIMER STATEMENT
This job description is intended to describe the general nature and level of work being performed in this position. It is not intended as an exhaustive list of all responsibilities, duties and skills or abilities required of a person holding this position.

HOW TO APPLY
To apply, please send cover letter and one-page resume to employment@nathab.com. No phone calls please. Applicants will be contacted only in the event we wish to pursue their candidacy.

Field Staff Job Openings:

Expedition Leaders (Worldwide)

Our Expedition Leaders are the best in the business. They are highly educated, passionate about the wild places they share with and interpret for our guests, and they exude an irrepressible enthusiasm that can’t help but inspire those who travel with them. As naturalists, biologists and environmental educators, their knowledge deeply enriches the experience of those who see the natural world through their eyes. While many of our Expedition Leaders have master’s or doctorate degrees, they are chosen for their good nature as well as their good grades. Many of our guests are veterans of global travel, sophisticated and independent, but they choose to travel with us because of our Expedition Leaders’ expertise. In the realm of nature adventure travel, great guides set us apart.

We are currently looking for guides in North America, Switzerland, Norway, Italy, England, Australia and New Zealand. Our preference is to hire guides who are from the regions we travel to. If you reside in one of these locations (other than North America), please indicate that in your email to us by noting it in the subject line—for example, "I am from Switzerland"—so we can quickly note this among the many inquiries we receive.

Below, you'll find the important qualifications we look for when we hire guides. Please review the following list and apply only if you have the necessary skills and experience.

Requirements

Minimum of five years' experience leading multi-day tours with groups of 8-16 people, or a bachelor's degree with major coursework in the natural sciences or related field
Demonstrated knowledge of and passion for wildlife, ecology and natural history
Outstanding customer service and communication skills
Strong problem-solving ability and capacity to make independent decisions
Capable of working long hours for multiple consecutive days
High level of integrity, maturity, patience and enthusiasm
Current Wilderness First Responder certification or equivalent strongly preferred
Availability from June to September (North America and Europe guiding season)

Contact
To apply, please email a cover letter describing your interest and experience, and send a resume of your work and education history to employment@nathab.com.

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Work with us! Nat Hab aims to promote diversity in adventure travel, and we welcome applicants from all backgrounds.

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