Will my trip run? At this point in time, we are running the vast majority of our trips. For the very few destinations in question, you will receive timely communication around 140 days prior to your departure. Will we get a refund if the trip doesn’t run? What will be our options? In the unlikely event that we are forced to cancel your adventure, you will have the option to transfer your booking to a future available trip date, move any funds you have paid and any insurance to a different destination, or you may opt for a refund. Custom trips have different policies and generally only permit a postponement. If you choose to cancel while your trip is still set to operate, our normal cancellation policies will apply. When should we work on flight reservations? The majority of the world has opened back up. If you are confirmed on a trip with us, you are welcome to book your flights at any time, unless otherwise noted at time of booking. What should I do if I am feeling sick before my trip? If you feel unable to travel due to an illness and may need to file a travel insurance claim, it’s important to have your diagnosis documented by a physician as soon as possible. This will likely require an in-person visit to a doctor prior to the date of your trip to certify that you are unfit to travel. In the event that you have to cancel your trip, you will need to submit medical documentation with your insurance claim to be eligible for reimbursement of your non-refundable trip costs.
What if I have recently recovered from COVID-19? If you've recently tested positive for COVID-19, you must provide documentation of recovery between 11-90 days from Day 1 of your trip. Documentation can be in the form of a timestamped test result with your name on it, or a letter from your physician. Please be sure to also check the Destination Entry Requirements for your trip as you still might need to test on Day 1 to enter the country.

What is required in order to participate in a Nat Hab trip?

Some countries and operators have COVID-related requirements. Please see your trip's Destination Requirements to see if any of these requirements apply to your trip.

Will there still be protocols in place on the trip? Exact protocols are shifting based on ever-changing guidance, we continue to follow protocols based on guidance from the WHO, CDC, and local guidelines to reduce the spread of COVID-19.

Will there still be testing on the trip? Testing will be administered on your trip if someone shows symptoms of COVID-19, or requests a test from a member of our staff. There may be certain destinations that require a test for entry. If there is any testing required during the trip (e.g., to cross a border or visit a specific region) Nat Hab will arrange those tests for all guests.

Exact details regarding the testing required for your trip will be kept up to date at this link. We will include a reminder to check the link in your Pre-Departure Briefing package, which we will send to you approximately 60 days before your trip. What happens if I get COVID-19 while on my trip? If you get COVID-19 while on your trip, you will no longer be able to continue with the adventure. Our team will provide support for quarantine, medical assistance and/or logistics to return home. Travel insurance is key for recouping any financial losses. Feel free to speak with your Adventure Specialist or a member of our Adventure Concierge team for more information.