Pre-trip Questions

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Will my trip run? At this point in time, we are running the vast majority of our trips. For the very few destinations in question, you will receive timely communication around 140 days prior to your departure. Will we get a refund if the trip doesn’t run? What will be our options? In the unlikely event that we are forced to cancel your adventure, you will have the option to transfer your booking to a future available trip date, move any funds you have paid and any insurance to a different destination, or you may opt for a refund. Custom trips have different policies and generally only permit a postponement. If you choose to cancel while your trip is still set to operate, our normal cancellation policies will apply. When should we work on flight reservations? The majority of the world has opened back up. If you are confirmed on a trip with us, you are welcome to book your flights at any time, unless otherwise noted at time of booking. What should I do if I am feeling sick before my trip? If you feel unable to travel due to an illness (or injury) and may need to file a travel insurance claim, it’s important to schedule an appointment with a physician right away. This will likely require an in-person visit to a doctor prior to the date of your trip to certify that you are unfit to travel. In the event that you have to cancel your trip, you will need to submit medical documentation with your insurance claim to be eligible for reimbursement of your non-refundable trip costs.

If our team is aware that you have tested positive for COVID-19, or any communicable disease, you will not be permitted to join your trip and will need to file an insurance claim to recoup any lost funds.

Please note that as of May 11, 2023, upon the expiration of the federally declared COVID-19 Public Health Emergency, a positive COVID-19 test alone is not considered sufficient for most insurance providers to cover a claim. The insured needs to obtain documentation from their medical provider stating that they are unfit to travel as planned. What if I have recently recovered from COVID-19? If you've recently tested recovered COVID-19, you may travel as planned. However, be advised that certain destinations may require travelers to take a COVID-19 test prior to entry and those who test positive may be denied entry. Please be sure to check the Destination Entry Requirements for your trip to determine if you need a test. 

If your trip requires a COVID-19 test and you're still testing positive, you will not be permitted to continue on your trip, and will need to file an insurance claim to recoup any lost funds. 

Please note that as of May 11, 2023, upon the expiration of the federally declared COVID-19 Public Health Emergency, a positive COVID-19 test alone is not considered sufficient for most insurance providers to cover a claim. The insured needs to obtain documentation from a medical professional stating that they are unfit to continue traveling.

Please contact your Adventure Specialist or a member of our Adventure Concierge team if you have any questions or concerns.

Trip Requirements

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What is required in order to participate in a Nat Hab trip?

Some countries and operators have COVID-related requirements. Please see your trip's Destination Requirements to see if any of these requirements apply to your trip.

Will there still be protocols in place on the trip? Exact protocols are shifting based on ever-changing guidance, we continue to follow protocols based on guidance from the WHO, CDC, and local guidelines. However, certain destinations we visit may have additional COVID-19 requirements.

Please note that if our team is aware that you are still positive for COVID-19, you will not be permitted to join your trip, and will need to file an insurance claim to recoup any lost funds.

Be sure to check the Destination Entry Requirements for your trip for more information.

During Your Trip

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Will there still be testing on the trip? COVID-19 tests may be administered on an individual basis only if deemed necessary by a medical professional after an initial consultation. There may be certain destinations that require a test for entry as well. If there is any testing required during the trip (e.g., to cross a border or visit a specific region) Nat Hab will arrange those tests for all guests. 

If our team is aware that you have tested positive for COVID-19, or any communicable disease, you will not be permitted to continue with your trip and will need to file an insurance claim to recoup any lost funds.

Please note that as of May 11, 2023, upon the expiration of the federally declared COVID-19 Public Health Emergency, a positive COVID-19 test alone is not considered sufficient for most insurance providers to cover a claim. The insured needs to obtain documentation from their medical provider stating that they are unfit to continue traveling.

Exact details regarding the testing required for your trip will be kept up to date at this link. We will include a reminder to check the link in your Pre-Departure Briefing, which we will send to you approximately 60 days before your trip. What happens if I become ill while on my trip? If you become ill on your adventure–whether with COVID-19 or another illness–you and our team will consult with a healthcare professional for next steps. If, at the recommendation of a medical professional, you are asked to test for COVID-19, you will be required to do so. A positive COVID-19 test result, whether you take it at the recommendation of a medical professional or at your own discretion, will result in removal from the trip. Similarly, if it is deemed by a medical professional that your condition precludes you from continuing on the adventure, removal from the trip will be necessary. In the case of necessary removal from your trip, our team will provide support for medical assistance and/or logistics for your return trip home

Travel insurance is key for recouping any financial losses in situations like these and documentation from a healthcare professional is essential.

Please note that as of May 11, 2023, upon the expiration of the federally declared COVID-19 Public Health Emergency, a positive COVID-19 test alone is not considered sufficient for most insurance providers to cover a claim. The insured needs to obtain documentation from their medical provider stating that they are unfit to continue traveling.

Certain destinations we visit may have additional requirements. Please be sure to check the Destination Entry Requirements for your trip to determine if any additional protocols apply to your adventure. Feel free to speak with your Adventure Specialist or a member of our Adventure Concierge team for more information.