Office Employment

Our Boulder County, Colorado, home office staff are passionate about nature and wildlife and believe in our mission to benefit the world through conservation travel. They are equally dedicated to providing outstanding experiences for our guests.

Experience in the adventure travel industry is helpful for many of our positions. However, we also welcome candidates with experience in other relevant fields such as sales, operations, communications, finance or marketing, with transferable skills to meet our needs. Overall, we are looking for smart people who can learn quickly and are excited to work in the field of conservation travel.

To apply for a position with us, please click on the job description and follow the instructions listed. No phone calls, please. Since we receive so many applications, candidates will only be contacted in the event we wish to pursue their candidacy.

Nat Hab Encourages Diversity in Conservation Travel
We believe that conservation is everybody’s business regardless of race, gender, age, religion, identity and life experience. To that end, we are committed to creating a fully welcoming work environment. We encourage any and all who possess a passion for conserving nature and sharing its wonders with our travelers to apply to join our team!

About Nat Hab
Natural Habitat Adventures is a growing company that welcomes applicants from diverse backgrounds. We seek to maintain a welcoming, inclusive and high-performing culture in our office and in the field.

Our culture is built around our Core Ideologies, which are not empty ideas we write down and forget—we adhere to them faithfully, and they drive our decision-making every day:

Continually improve as a company and as individuals
A remarkable guest experience will be the driving force in every aspect of our business
Consistently raise the bar on conservation
Respect and appreciate your colleagues
Empowerment, initiative & meritocracy shall be our modus operandi
Have fun, take your work very seriously and yourself not too seriously

Office Staff Job Openings:

Administrative Assistant

Job Title: Administrative Assistant
Reports To: Office Manager
Department: Finance

JOB SUMMARY
We are looking for an individual to join our Front Desk team as an Administrative Assistant, a position designed to offer exceptional service to our guests from the first point of contact. The Nat Hab Front Desk team strives to instill confidence in our travelers with professionalism and courtesy. The team provides support to the entire company by managing phone calls and email inquiries as well as helping to keep an orderly and organized office.

This is a full-time office position based in Louisville, Colorado. At Natural Habitat Adventures, we relish our casual, dog-friendly work environment. We continually strive to improve while operating with a strong commitment to our Core Ideologies, which include cultivating a fun work environment, maintaining our focus on sustainability, and displaying great respect for our coworkers. Of paramount importance is our goal to provide a remarkable guest experience from beginning to end.

ESSENTIAL DUTIES
The successful applicant must be able to perform the following duties. Additional duties may be added or assigned at any time.

Act as the first point of contact on phones and interact with callers to quickly decipher the best team member to assist them.
Help manage email inquiries throughout the day and direct messages to the proper team members.
Maintain office upkeep and supplies.
Assist with planning and organizing all-company events and parties.
Help maintain company database as well as perform periodic data entry.
Be a team player and work well in a team setting. You will be part of a small team of administrative assistants working together to provide exceptional service to our guests and colleagues.
Other duties as assigned.

GENERAL QUALIFICATIONS

Education/Experience
The ideal candidate will have excellent communication skills, be highly organized, service-oriented, adaptable, able to multitask, a quick learner, patient and able to work both individually and as part of a cohesive team. Proficiency with MS Office is preferred. We are looking for a driven, passionate and fun person to join our Louisville, Colorado-based team. Guest service experience to high-net-worth guests and within the travel industry is not a requirement but is a plus.

Communication Skills
Using the English language, this person must possess the ability to effectively communicate -- both in writing and orally -- with a professional demeanor.

Other Skills/Abilities

Must take pride in your work and take ownership of your areas of responsibility. One of Nat Hab’s Core Ideologies is autonomy, and professionals who take initiative do well here.
Must be highly organized and detail-oriented.
Be able to prioritize and efficiently manage multiple tasks, consistently meeting scheduled deadlines.
Excellent written and verbal communication skills.
High level of integrity, maturity and enthusiasm, as well as an ability to have fun and not take yourself too seriously.
Be able to adapt to changing and flexible responsibilities in a fast-paced and rapidly changing environment.
Be able to work individually and as part of a team. Communication is key!
Interpersonal skills that enable working cooperatively with all types of people: staff, guides, clients, and vendors.
Proficient/strong in MS Word, MS Excel, Outlook. Database experience is a plus.

PHYSICAL DEMANDS
The employee is required to use a computer and phone for the majority of required tasks.

COMPENSATION AND BENEFITS
Compensation commensurate with experience: Base salary range of $35,000-$50,000 USD, plus annual bonus.

This position comes with paid time off and paid holidays. Benefits include site inspection on Natural Habitat Adventures trips and pro deals on outdoor clothing and gear. Eligibility for medical insurance, participation in 401(k) with company match, and parental leave are available after a predetermined period of time.

ABOUT NAT HAB
As the official travel partner of World Wildlife Fund, Natural Habitat Adventures (Nat Hab) is the world leader in responsible nature travel. Since 1985, our small-group nature expeditions have showcased legendary wildlife realms — from Churchill, Canada to witness wild polar bears, to the Galapagos Islands with their array of amiable creatures, to the vast plains of the Serengeti, home to Africa's great wildebeest migration, and much more. Nat Hab's expert naturalist guides interpret these destinations and experiences for our guests in a highly personalized manner. And, as the world's first 100% carbon-neutral travel company, we aim to provide life-enhancing travel experiences for our guests with a focus on conservation education.

DIVERSITY AND INCLUSION STATEMENT
Natural Habitat Adventures is a growing company that welcomes applicants from diverse backgrounds. We seek to foster and maintain a welcoming, inclusive and high-performing culture in our office and in the field. Even if you don’t have experience in the travel sector, we invite you to show us how you can help Nat Hab become an even stronger company.

DISCLAIMER STATEMENT
This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

HOW TO APPLY
To apply, please send one-page cover letter and one-page resume to employment@nathab.com. The cover letter and resume should be separate PDF attachments. No phone calls please. Applicants will be contacted only in the event we wish to pursue their candidacy. Adventure Concierge Job Title: Adventure Concierge
Reports To: Adventure Concierge Team Manager
Department: Guest Services

JOB SUMMARY
We are looking for an individual to join our Guest Services team as an Adventure Concierge, a position designed to offer exceptional service to our booked guests from the moment they book until their departure. The pre-departure experience is where the trip starts to materialize for Nat Hab guests and is an important part of their journey. The Nat Hab Guest Services team strives to address all guest questions promptly, professionally, courteously and confidently. At the same time, the Guest Services Department provides support to Nat Hab’s Operations and Sales staff by proactively reaching out to guests to gather helpful information.

This is a full-time office position based in Boulder, CO. At Natural Habitat Adventures, we relish our casual, dog-friendly work environment. We continually strive to improve while operating with a strong commitment to our Core Ideologies, which include cultivating a fun work environment, maintaining our focus on sustainability, and displaying great respect for our coworkers. Of paramount importance is our goal to provide a remarkable guest experience from beginning to end.

ESSENTIAL DUTIES
The successful applicant must be able to perform the following duties capably. Additional duties may be added or assigned at any time.

Work closely with Adventure Specialists as a primary point of contact to provide booked travelers a seamless experience from the moment of booking to the beginning of their trip.
Answer general guest questions (via phone and email) about trips, billing, insurance, visas, gear, forms, COVID protocols, trip status, etc., and know when to forward more complicated questions to in-house specialists in these areas.
Follow up with guests on missing information and forms required for their trip.
Communicate significant trip or itinerary updates to booked guests.
Provide lead-generation insight to Adventure Specialists for future sales action.
Be a team player and work well in a team setting. You will be part of a small team of Adventure Concierges working together to provide exceptional service to our guests, colleagues and operators.
Other duties as assigned.

GENERAL QUALIFICATIONS

Education/Experience
The ideal candidate will have excellent communication skills, be highly organized, service-oriented, adaptable, able to multitask, a quick learner, patient and able to work both individually and as part of a cohesive team. Proficiency with MS Office preferred. We are looking for a driven, passionate and fun person to join our Boulder, Colorado-based team. Guest service experience to high-net-worth guests and within the travel industry is not a requirement but is a plus.

Communication Skills
Using the English language, this person must possess the ability to effectively communicate -- both in writing and orally -- with a professional demeanor.

Other Skills/Abilities

Must take pride in your work and take ownership of your areas of responsibility. One of Nat Hab’s Core Ideologies is autonomy, and professionals who take initiative do well here.
Highly organized and detail-oriented.
Able to prioritize and efficiently manage multiple tasks, consistently meeting scheduled deadlines.
Excellent written and verbal communication skills.
High level of integrity, maturity and enthusiasm, as well as an ability to have fun and not take yourself too seriously.
Able to adapt to changing and flexible responsibilities in a high-paced and fast-changing environment.
Able to work individually and as part of a team. Communication is key!
Interpersonal skills that enable working cooperatively with all types of people: staff, guides, clients, and vendors.
Proficient/strong in MS Word, MS Excel, Outlook. Database experience is a plus.

PHYSICAL DEMANDS
The employee is required to use a computer and phone for the majority of required tasks.

COMPENSATION AND BENEFITS
Compensation commensurate with experience: Base salary range of $50,000-$55,000 USD, plus annual bonus.

This position comes with Paid Time Off and paid holidays. Benefits include site inspection on Natural Habitat Adventures trips and pro deals on outdoor clothing. Eligibility for medical insurance, participation in 401(k) with company match and parental leave are available after a predetermined period of time.

ABOUT NAT HAB
As the official travel partner of World Wildlife Fund, Natural Habitat Adventures (NHA) is the world leader in responsible nature travel. Since 1985, our small-group nature expeditions have showcased legendary wildlife realms — from Churchill, Canada to witness wild polar bears, to the Galapagos Islands with their array of amiable creatures, to the vast plains of the Serengeti, home to Africa's great wildebeest migration, and much more. Nat Hab's expert naturalist guides interpret these destinations and experiences for our guests in a highly personalized manner. And, as the world's first 100% carbon-neutral travel company, we aim to provide life-enhancing travel experiences for our guests with a focus on conservation education.

DIVERSITY AND INCLUSION STATEMENT
Natural Habitat Adventures is a growing company that welcomes applicants from diverse backgrounds. We seek to foster and maintain a welcoming, inclusive and high-performing culture in our office and in the field. Even if you don’t have experience in the travel sector, we invite you to show us how you can help Nat Hab become an even stronger company.

DISCLAIMER STATEMENT
This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

HOW TO APPLY
To apply, please send one-page cover letter and one-page resume to employment@nathab.com. The cover letter and resume should be separate PDF attachments. No phone calls please. Applicants will be contacted only in the event we wish to pursue their candidacy. Adventure Sales Associate As a member of the Adventure Sales Department, the Adventure Associate is responsible for supporting the Adventure Specialists in a team environment.

ESSENTIAL DUTIES
To perform this job successfully, the candidate must be able to perform the following duties well. Additional duties may be added or assigned at any time.

Learning our trip destinations and individual itineraries in detail
Supporting the Adventure Specialists by handling specific types of calls and emails from prospective or booked travelers, often in rapid succession, throughout the day as assigned
Following up with guests as assigned
Creating prospect lists, follow-up email templates and outreach opportunities for the Adventure Specialist team
Monitor and manage the email inbox for any Adventure Specialists out of the office
Providing support to the Adventure Specialist team with existing reservations and certain pre-trip questions, special requests and additional services as needed
Assisting with the development and writing of custom itineraries and proposals, corresponding with partner companies, in the advancement of more challenging customized trips
Communicating closely with our marketing, concierge, air and operations teams to support the success of Adventure Specialist team while ensuring the delivery of high-end service
Working and being fully available 8 am–5 pm Monday–Friday (MT), in a very fast-paced environment. Additional hours may be necessary to achieve your goals and complete your work
Assist with answering calls that elude our Front Desk and pass them efficiently to their intended recipient.
Perform various administrative and clerical tasks as needed.

GENERAL QUALIFICATIONS

Education/Experience
BA/BS degree is preferred. Previous international travel experience or experience working in the travel industry is highly desirable.

Communication Skills
Using the English language, this person must possess the ability to effectively communicate --both in writing and orally-- with a professional demeanor. The ideal candidate will have excellent communication skills, be highly organized, proactive, adaptable and able to multitask, embrace a fast-paced environment and be able to learn quickly.

Other Skills/Abilities
Proficient computer skills in the Windows operating system, including both word-processing and spreadsheet applications.
Strong skills in time management, handling multiple tasks, setting priorities, and meeting deadlines.
The ability to work independently as well as with others in a team environment.
Must be able to display exceptional professionalism.
Periodic travel may be required.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

COMPENSATION AND BENEFITS
Compensation commensurate with experience: Base salary between $45,000-$55,000 USD, plus annual bonus.

This position comes with generous Paid Time Off and paid holidays. Benefits include site inspection on Natural Habitat Adventures trips and pro deals on outdoor clothing. Eligibility for medical insurance, participation in 401(k) with company match and parental leave after a predetermined period of time.

LOCATION
Nat Hab currently has a hybrid work model, with some days working in-person at the office (optional) and some days working from home for those employees who live near the Nat Hab headquarters in Boulder County, Colorado. This is subject to change as the COVID-19 situation evolves. Residing in the Denver Metro Area is preferred but not required.

DIVERSITY AND INCLUSION STATEMENT
Natural Habitat Adventures is a growing company that welcomes applicants from diverse backgrounds. We seek to maintain a welcoming, inclusive and high-performing culture in our office and in the field. Even if you don’t have experience in the travel sector, we invite you to show us how you can help Nat Hab become an even stronger company.

DISCLAIMER STATEMENT
This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

How to Apply
Please send cover letter, resume and video application to employment@nathab.com. Adventure Specialist Nat Hab is currently seeking to expand our commission-based sales team with a full-time Adventure Specialist. Our goal is to create an inclusive work environment, and we would be thrilled to have a diverse candidate pool for this position.

Job responsibilities of an Adventure Specialist include but are not limited to the following:

Learning our trip destinations and individual itineraries in detail
Taking calls and replying to emails from prospective travelers, often in rapid succession, throughout the day
Following up on leads to help determine the best trip fit for our travelers and closing those sales
Booking and entering reservations and handling pre-trip questions, special requests and additional services
Developing and writing custom itineraries and proposals
Communicating closely with our marketing, concierge, air and operations teams to efficiently drive your book of business while ensuring the delivery of high-end service
Working and being fully available 8 am–5 pm Monday–Friday, and on a rotating shift Saturday 8 am–3 pm in a very fast-paced environment. Additional hours may be necessary to achieve your goals and complete your work.

Requirements
Significant international travel experience is highly desirable, preferably to diverse nature destinations worldwide. Sales experience in the travel industry is a not a requirement but is a huge plus, particularly with trips (custom or otherwise) to Africa and the Galapagos. The ideal candidate will have excellent communication skills (both verbal and written), be highly organized, proactive, adaptable and able to multitask, embrace a fast-paced environment, be able to learn quickly, be passionate about travel, and able to work both individually and as part of a cohesive team. Proficiency with MS Office preferred.

Location
A hybrid remote and in-person schedule will likely be available eventually, following an initial training period working entirely in person in our Boulder County, Colorado, office. Relocation assistance is not available.

Compensation
Base Salary: $30,000-40,000 in the first year of employment (based on experience), plus commission on all sales made. This arrangement moves to strictly commission in year two and beyond. Benefits include paid vacation, annual travel opportunities, pro deals on outdoor clothing/gear, and an on-site fitness facility and exercise classes. Eligibility for medical insurance and participation in 401(k) is included after a pre-determined period of time.

How to Apply
Please send cover letter, resume and video application to employment@nathab.com. For the video application, please record yourself answering the five questions below in five separate video clips, each clip no longer than one minute. Submit the individual video files together with your application materials.

1. Since you are interested in this position, we presume you enjoy travel and the outdoors, but what makes you a passionate adventure traveler?
2. Describe one of your most memorable travel experiences.
3. What strengths do you have that would make you successful in connecting with our travelers?
4. Select something you believe in or enjoy (product, cause, etc.), and sell us on it in a minute or less.
5. Why do you want to work for Natural Habitat Adventures?

Please note, cell phone video is just fine—we care about the quality of your answers, not the quality of the video itself. Due to the significant number of applications we receive, we can only contact you personally in the event we wish to pursue your candidacy.
Air Travel Specialist As a member of Nat Hab’s in-house Travel Desk, you are responsible for assisting our guests and staff with airline ticketing and logistics in getting to the start of their tour and home again at the end of it.

ESSENTIAL DUTIES
To perform this job successfully, the successful candidate must be able to execute the following duties. Additional duties may be added or assigned at any time.

Design flight itineraries for all inbound air requests from guests, staff and guides, offering them the best options considering route and cost.
Learn airline change and cancellation policies as well as Nat Hab’s travel insurance policy and advise guests of these details when flight reservations are confirmed.
Assist our ticketed guests with the purchase of advance seating when applicable.
Continue to manage all airline reservations made by our team, up to and including actual travel, helping our guests and staff with schedule changes, flight cancellations and seat changes.
Send final flight confirmations to guests who utilize the services of our Travel Desk.
Utilize GDS platform for International and domestic ticketing.
Demonstrate understanding of airline commission contracts.
Be familiar with and fluent in processing voluntary and involuntary exchanges and refunds.
When called upon, you will be required to assist our guests with emergency situations such as canceled flights, delayed arrivals, missed connections, etc., during work hours and on occasion after work hours.
Reserve additional hotel nights and transfers.
Perform weekly and monthly reporting of air sales and commissions.

GENERAL QUALIFICATIONS
Education & Experience
BA/BS degree is preferred. Minimum 3+ years of international and domestic ticketing using the Amadeus GDS is strongly desired. We may consider applicants with experience using another GDS system for ticketing. A background in travel or hospitality industry preferred.

Communication Skills
Using the English language, the successful candidate must possess the ability to effectively communicate—both in writing and orally— with a professional demeanor.

Additional Skills & Abilities

Proficient computer skills in the Windows operating system, including both word processing and spreadsheet applications.
Proficient use of Amadeus or an alternative GDS ticketing system for international and domestic ticketing, exchanges and refunds.
Strong skills in time management, handling multiple tasks at once, setting priorities and meeting deadlines.
The ability to work independently as well as with others in a fast-paced team environment.
Must be able to display exceptional professionalism.
Exceptional customer service abilities at all times and in all situations.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type.

COMPENSATION AND BENEFITS
Compensation commensurate with experience: Base salary of $55,000-$65,000USD, plus annual bonus.
This position comes with generous Paid Time Off and paid holidays. Benefits include site inspection on Natural Habitat Adventures trips and pro deals on outdoor clothing. Eligibility for medical insurance, participation in 401(k) with company match and parental leave after a predetermined period of time.

LOCATION
Nat Hab currently has a hybrid work model, with some days working in-person at the office (optional) and some days working from home for those employees who live near the Nat Hab headquarters in Boulder County, Colorado. This is subject to change as the COVID-19 situation evolves. Residing in the Denver Metro Area is preferred but not required.

DIVERSITY AND INCLUSION STATEMENT
Natural Habitat Adventures is a growing company that welcomes applicants from diverse backgrounds. We seek to maintain a welcoming, inclusive, and high-performing culture in our office and in the field. Even if you do not have experience in the travel sector, we invite you to show us how you can help Nat Hab become an even stronger company.

DISCLAIMER STATEMENT
This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

HOW TO APPLY
To apply, please email cover letter and one-page resume to employment@nathab.com. No phone calls please. Applicants will be contacted only in the event we wish to pursue their candidacy.

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