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Banff National Park

Quality & Value Guarantee

Our exclusive Quality & Value Guarantee gives our travelers the confidence to make plans knowing that their lofty expectations will be met and that the fees we charge reflect the exceptional quality of the experience provided on our trips. We promise you: your nature adventure will be outstanding!

  1. We’ll Deliver on Our Promises
    We are so confident the quality of our trips will meet your expectations and that you will enjoy the best possible nature travel experience, that should you be dissatisfied, we’ll gladly give you credit toward a future trip. This is, to our knowledge, the best guarantee in the travel industry!
  2. The Best Trip at the Best Fare
    We don’t think any other company offers comparable trips when you take into account our unique itineraries, stunning locations, small groups and quality Expedition Leaders. But, should you come across a matching itinerary of our quality at a lower price, even within 30 days AFTER booking with us, we will gladly refund the difference.
  3. Don’t Worry... We Won’t Cancel!
    While other companies often cancel trips due to low participation, we guarantee we will never cancel a trip because of low enrollment! This gives our travelers the security and peace of mind in knowing their travel plans are guaranteed.

NHA guarantees your trip will meet your expectations or we will gladly give you a credit toward a future trip! We’re so confident that our trips offer a life-enhancing experience that we stand behind their quality with what we believe is the best guarantee in the travel industry. Of course, as with any guarantee, we are required to present the restrictions. Our travelers tend to be very sophisticated and honorable people, but we must cover ourselves should someone attempt to take unfair advantage of our bold promise. This satisfaction guarantee can apply to an entire trip or to a portion of a trip. For example, should you find that the accommodations do not match the standards that we promised in our printed materials but the rest of the trip was great, we will apply the accommodations portion of your fee to a future trip. Some items cannot easily be quantified, so, in the off chance that you are dissatisfied with an item that does not have a straight forward dollar value, we’ll work with you to come up with a credit amount. Our operations department will make all final decisions on values. The important part of our guarantee is to remember that the trip must meet the expectations set in our printed materials, not unreasonable expectations that do not match the promises we’ve made. As you read our catalog you’ll see that we’ve made some pretty bold promises, so the standards we’ve set are already very high.

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