3) Receive confirmation immediately
You will receive a confirmation letter for your client upon making the booking, along with a reading list prepared exclusively for your client’s expedition. We ask that you pass this information on to your clients immediately so they have their detailed information on our unique adventures in hand from the start. You will also receive an insurance form and a brochure detailing the insurance service we offer as well as booking forms requesting additional vital information. Our forms can conveniently be completed on our website at www.nathab.com by entering your client’s reservation number.
4) Client complete trip forms within 14 days of booking
In order to enhance our service to our guests and to reduce paper waste, Natural Habitat Adventures provides pre-trip forms online. Links to these forms will be sent by email. Please ask your clients to submit these forms online after booking.
5) Final balance due at 90 days prior to trip
Your clients’ credit card will be charged with the final balance automatically at 90 days prior to departure unless we receive the booking form prior to final balance due date indicating you prefer to pay by personal or agency check. We will charge your Natural Habitat Travel Protection Plan premium with your final balance for your TOUR ONLY unless we receive a written decline of Travel Protection on the form included with your confirmation packet or online at www.nathab.com. If a Travel Protection Form is not included, you have already declined Travel Protection. IMPORTANT AIRFARE INFORMATION: You may also choose to obtain travel insurance for your airline tickets. Please contact our office for a quote at 800-543-8917. If payment is not received by the due date, the reservations are subject to cancellation. Custom Individual and Group Departures: If you have booked your guests on a custom trip, the payment, cancellation and refund policies that have been provided to you by our office supersede the polices listed above.
6) Receive NHA’s Pre-Departure Booklet & preparation materials
Your clients’ Pre-Departure Briefing will arrive in your office approximately two to three months prior to their trip. This booklet will inform them on how to prepare for their trip, what to bring, what to leave home and what to expect. It will be accompanied by further material that will help them prepare for their expedition.