It's the Small Print, but We Think It's Important
Please note: The provisions listed on this website are not intended to in any way limit, modify or alter Nat Hab’s Terms and Conditions.
Nat Hab’s Quality & Value GuaranteeWe've made a commitment to our guests that our trips are of the highest quality at the best value, and we back that up with our exclusive Quality & Value Guarantee:
- We'll Deliver on Our Promises
We guarantee that your trip will meet the high expectations we set, or we will gladly give you a credit toward a future trip. We’re so confident our nature adventures will meet the quality standards we promise that we stand behind them with what we believe is the best guarantee in the travel industry. Should you discover a disparity in what we have promised versus what you experience, we will compensate you. Of course, we can't control nature or natural circumstances such as weather and wildlife movements, and such circumstances outside our control are exempt from this guarantee. But when it comes to the inclusions, activities, accommodations and guiding we have arranged, we'll deliver—we guarantee it! The important part of our guarantee is that your trip must meet the expectations set on our website, not unreasonable expectations that do not match the promises we’ve made. Nat Hab will make all final decisions on trip credit amounts.
- The Best Trip at the Best Price
We believe we offer an incomparable nature travel experience when you take into account our expertly designed trips that include unique itineraries and exclusive access, remote wild locations, exceptionally small groups and highly qualified naturalist Expedition Leaders. But, should you come across a matching itinerary of our quality at a lower price, even within 30 days after booking with us, we will happily refund the difference. Here are the restrictions: You must notify Nat Hab within 30 days after your initial booking with us; the other company must be a U.S.-based tour operator (not a travel agency) that is actually participating in the operation of the trip rather than merely booking another company’s product; you must email, fax or send us the company's brochure that indicates who they are and includes specific trip details, or direct us to the company's website; the trip must be of equal quality with the same or a very similar itinerary; the departure dates must be the same or very similar, not dates that fall during what we would consider a different season; the trip must be actually available from the company offering it, not a “base price” offered on a minimal number of departures. The trip cannot be a “fire sale” offer of unused inventory. Here are the parameters within the trip itself: All inclusions must be similar; accommodations must be similar; the group size must be the same or fewer; the guide's level of expertise must be comparable; if the itinerary is a slightly different length, we will prorate it. Should the other trip include airfare where ours does not, you must ask the other company to quote you a land-only rate.
- We Won't Cancel
While many companies often cancel trips due to low enrollment, we guarantee we won’t! This policy gives our travelers security and peace of mind in knowing their travel plans are guaranteed. If you book with us, you’re going! On rare occasions outside of our control, our suppliers, including ship and hotel operators, may change or cancel our accommodations. Should this occur, we will do everything we can to move you to a comparable trip but we cannot guarantee we will be able to do so. Additionally, should traveler numbers on a specific departure fall below a certain number, some activities and services, including the size of vehicles and number of guides, may be altered to be more consistent with a smaller group. We also reserve the right to cancel new "trial" trips designated as "Exploratory."
The Habitat ClubThe Habitat Club is designed to reward our loyal travelers. All travelers are automatically enrolled in the Habitat Club upon booking their first trip. We truly appreciate your patronage. Trip discounts are retroactive, meaning that discounts on our special Club departures will be offered to all travelers who have, since the founding of Natural Habitat Adventures in 1985, participated in two or more trips. The count for receiving special Habitat Club gifts begins with all trips departing after Jan. 1, 2002 (regardless of when they were booked). Restrictions: Trips booked through affinity groups and Habitat Club departures are not included in the trip count. Should a trip be placed on the Habitat Club and you’re already booked on that trip, you will receive the Habitat Club discount, so feel free to go ahead and book—you’ll be protected. Nat Hab reserves the right to change the benefits of the Habitat Club and/or cancel the program with little or no notice. All other normal booking terms apply.
Nat Hab is a travel company with a family spirit, and our guests frequently refer friends and family to us so that they too can enjoy The World’s Greatest Nature Journeys. As a gesture of our appreciation, we will provide you a gift card for $250 off a future trip of your own when you send us a referral who books a trip with us!
Refer a Friend...Get a $250 Trip Credit
When you refer a traveler to Nat Hab, we will send them a catalog with a letter indicating that you thought they might be interested in one of our adventures. To receive the $250 referral credit, we ask that you provide us with the referral’s name and physical mailing address, either by calling your Adventure Specialist, filling out the online or business reply card referral form, or providing the name and address on your post-trip evaluation form. That referral must then book a trip. Referrals must be first-time Nat Hab travelers who were not already in our database prior to the referral and must book with Nat Hab directly or through their travel agent within one year of being referred. The $250 gift card will be awarded per booking party referred, not on the number of passengers booked. For example, if you refer a friend who eventually books a trip for herself and her family of four, you will receive one single $250 gift card. Trip participants living in the same household or who are traveling on the same departure as the referring person are not counted toward rewards. Guests may use only two gift cards per trip booked ($500 discount). Gift cards are transferable. Gift cards will be sent within 30 days of travel completion.
Small Groups Are Our SpecialtyThroughout our website, Nat Hab emphasizes that our focus is on small-group wildlife experiences. The average number of travelers on our trips is about eight or nine. In some regions it’s fewer (just seven in Africa) and in some places it’s more (13 in Canada), but in all areas our groups are substantially smaller than any other company that we know of, even those who claim to offer small-group tours. Our commitment upholds our belief that the best wildlife encounters and most meaningful experiences in nature can only be achieved in small groups. If this philosophy of small-group travel matches yours, we feel confident that we are the company for you!
Nat Hab takes the selection of our accommodations very seriously, as the places we stay can often add significantly to the appeal and authenticity of a nature travel experience. We generally choose the best accommodations available that are closest to wildlife and wild places. We won’t, for example, travel for miles to a fancy hotel if there is a simple and classic accommodation that will place us “where the action is.” In fact, we primarily choose accommodations specifically designed to put us in natural places in a comfortable and authentic manner, often including such features as open verandas overlooking the African bush, or special viewing platforms for watching wildlife. We have at times even funded the construction of such facilities to be certain our guests can experience wild places in comfort. On some trips, we include stays at classic lodges (like national park lodges in Yellowstone and Glacier) that are larger but well worth the relative crowds, as they are on the “must-see” list for any traveler. In “hub” cities where our trips begin and end, we try to choose accommodations that balance atmosphere, comfort and authenticity, which are complementary to the accommodations used on the rest of the trip. All of our accommodations have private toilet and shower facilities unless otherwise noted on our website. Single, triple and quad accommodations are not always available. Double accommodations have twin beds or one double, queen or king bed.
Accommodations Selected for Proximity to Nature
Some Nat Hab trips can be customized for independent travelers, allowing our guests to travel in the company of established local guides and operators who also focus on nature expeditions. Each trip is different in its inclusions—some may include a Natural Habitat Adventures Expedition Leader and some may not, depending on the travelers’ requests. We have the ability to offer independent trips in several destinations. Many of our extensions are also operated in this manner, where we contract with trusted local companies to operate our guests’ excursions. Most custom-designed trips and custom-designed extensions require a 25% nonrefundable deposit.
As the partner of Lindblad Expeditions, we are proud to offer our guests the opportunity to book a wide slate of small-ship Adventure Cruises to some of the most captivating nature destinations on the planet. You are welcome to book directly with us, and our Adventure Specialists are well equipped to help you select the itinerary and vessel that are just right for your interests.
Booking Adventure Cruises with Natural Habitat
Our Exploratory Adventures offer an opportunity for a select small group of travelers to take an exhilarating inaugural journey to a new destination. These trips tend to be very exciting (and often include surprises that even we are unaware of), so we ask travelers to “go with the flow” and expect the unexpected. These trips are for those true explorers who enjoy a free-spirited adventure, as our itineraries will most likely change as we are traveling. The flexibility in our itineraries allows us to give our travelers the best opportunity to discover each region. Since these are Exploratory Adventures, they may be canceled by Nat Hab if we deem it necessary. Exploratory Adventures may only depart with a minimum of five travelers.
Nat Hab's Exploratory Adventures
Important Information About Our TripsPlease consult the “Important Information About This Trip” section for each individual trip on our website. These notes describe some of the special circumstances and conditions guests should be aware of in each destination before signing on to our adventures.
Booking Your Adventure
- You’ll notice that Nat Hab’s groups are purposefully the smallest in the industry, an element of our journeys that is vital to providing the finest nature expeditions on the planet. With this in mind, we thank you for understanding if a specific departure is limited in terms of available space. To book your trip...
Call Our Office in Boulder, Colorado
Our office is open Monday through Saturday. Call us at 800-543-8917 (U.S. & Canada) or 303-449-3711 (int’l.), and one of our Adventure Specialists will be happy to answer your questions, check availability for the adventure of your choice, and take your deposit.
Most of our trips can be booked online—an expedient option, since our small-group departures tend to fill fast. Find the trip you’d like to join, and click on the orange “Book Your Trip” button. Your spot will be reserved immediately, but please note that online reservations are not guaranteed until an Adventure Specialist contacts you to confirm your booking and take your deposit.
- Reserve Your Spot
Most of our trips require a $500 deposit to reserve your space. The exact deposit amount for each trip, along with the cancellation policy for that trip, is listed on the individual trip pages on our website. Your deposit can be made by Visa, MasterCard, Discover, American Express or eCheck. Some deposits are nonrefundable. All prices are in U.S. dollars.
When you book one of our adventures, you agree to sign our Release of Liability, Waiver of Claims, Assumption of Risk, & Binding Arbitration Agreement, which states that you and your party have read and understood the important information in our Terms & Conditions, including a release of liability, and agree not to sue Natural Habitat Adventures or its participating agents or representatives. On payment of a deposit, you agree to be bound by our Terms & Conditions. We require that these forms, including your completed Booking Form, are submitted within 14 days of making your initial booking and deposit. Failure to do so may result in the cancellation of your booking with no refund beyond that which is listed in our cancellation policy.
- Receive Confirmation
Upon booking, you will receive confirmation and initial documents, including air travel information, visa and vaccination requirements (if any), a reading list and more.
- Trip Forms
To enhance our service for our guests and to reduce paper waste, Nat Hab provides all forms online. Links to these forms will be sent by email. These forms must be submitted online within 14 days of booking.
- Final Payment
Final payment for most trips is due 120 days prior to departure. Some trips require the final balance to be paid earlier. Please consult the specific trip page on our website for details. For our guests’ convenience, the final balance will be charged to their credit card on the final balance-due date, unless the guest indicates in writing prior to the final balance-due date a preference to pay by alternate means. If payment is not received by the final balance-due date, the guest(s’) reservation is subject to cancellation.
Custom-Designed Trips and Extensions: If a booking involves a custom-designed trip or custom-designed extension, either for an individual or group, the full payment, cancellation and refund policies provided to the guest in connection with the booking supersede the policies listed above. Most custom-designed trips and custom-designed extensions require a 25% nonrefundable deposit. Please ask an Adventure Specialist for more details.
Adventure Cruises: For Adventure Cruises booked through Nat Hab, the guest contracts with the ship operator or cruise line directly and must adhere to the ship operator’s or cruise line’s terms and conditions and payment policies. Please ask an Adventure Specialist for more details.
- Receive your Pre-Departure Briefing & Preparation Materials
Preparing Nat Hab travelers for their adventures is a priority for us. Approximately two to three months prior to departure, you will receive a comprehensive Pre-Departure Briefing with details about your trip, destination, the history and wildlife of the region, what to pack, and how best to prepare. We can also send your Pre-Departure Briefing electronically if you indicate this preference.
Nat Hab understands how disappointing it can be in the event you are forced to cancel your trip, especially after a long period of anticipation. But we, too, plan far ahead before each departure and continuously send nonrefundable payments to hotels and other suppliers. Therefore, we must strictly adhere to our cancellation policy for all guests. We strongly suggest purchasing travel insurance in the event a guest must cancel.
Trip Cancellation & Refund Policy
- All cancellations processed 121 or more calendar days prior to departure will incur, at minimum, a $100 cancellation fee per person. Some trips have nonrefundable deposits. Please consult the specific trip page on Nat Hab’s website for details.
- Cancellations made 61 to 120 calendar days prior to departure are assessed a cancellation fee of 50% of the entire trip price, including internal air, extensions, and extra services such as hotel nights.
- Cancellations made 60 calendar days or less prior to departure are assessed a cancellation fee of 100% of the trip price, including internal air, extensions, and extra services such as hotel nights.
- Guests traveling on Adventure Cruises must adhere to the payment requirements, cancellation policies, and terms and conditions set by the ship owner/operator.
- Custom-designed trips and extensions have special cancellation policies as set forth within each individual trip proposal.
- Deposits for a private booking of a scheduled trip where a guest has reserved the entire departure are double the listed individual trip deposit amount and are nonrefundable.
All cancellations must be made in writing by mail or by email and received and acknowledged by Nat Hab. Travel insurance purchased through Nat Hab is completely nonrefundable after the 10-day review period.
To help protect your financial liability, Nat Hab strongly suggests purchasing travel insurance. Nat Hab has arranged a plan with Arch Insurance Company designed specifically for our guests. Please review our insurance resources page for further details. We will include the cost of the Natural Habitat Travel Protection Plan option in your confirmation letter, along with detailed information about coverage. Nat Hab asks for your written confirmation of intent to purchase, or confirmation that you decline to purchase, such travel insurance. All insurance purchased is nonrefundable after the 10-day review period. Medical evacuation insurance, either purchased through Nat Hab as a part of the Natural Habitat Travel Protection Plan or on its own, is required for some of our trips. Please consult the Important Information About This Trip section of each individual trip page on our website.
The travel insurance coverage Nat Hab offers is underwritten by Arch Insurance Company, NAIC#11150, and policies are administered by Arch Insurance Solutions Inc. A full description of coverage is available online at naturalhabitat.archinsurancesolutions.com and you may contact Arch Insurance Solutions Inc. at 1-844-872-4163 if you have questions.
Documents & VaccinationsIn order to join a Nat Hab trip, you are responsible for obtaining and maintaining all required documents and vaccinations. These can include, but are not limited to, valid passports, visas and vaccinations. Nat Hab will provide details on visa and vaccination requirements in your pre-trip materials. For current passport and visa requirements, please visit travel.state.gov as well as individual country websites and/or embassies in the countries visited. For up-to-date vaccine information, please visit cdc.gov/travel.
Nat Hab travelers are responsible for getting to and from the start and end points of their trip, and for arriving by the designated start time on the first day of the trip. Should guests be delayed for any reason in getting to or departing from a trip, or must leave a trip early, Nat Hab is not liable for any additional costs incurred in joining or leaving the trip (such as costs for accommodations or transportation), nor will guests receive a refund for any missed portion of the trip as a result of a late arrival or early departure.
Getting to the Starting Point of Your Nat Hab Trip
Nat Hab’s Travel DeskAs an exclusive service for our guests, Nat Hab offers a full-service Travel Desk that is available to assist with your flight arrangements to/from the start and end points of our trips, plus any required additional nights’ accommodations. Please note that Nat Hab’s Travel Desk does not book flights within the United States and Canada and cannot book flights with airline miles. Please call our office at 800-543-8917 for more details.
Luggage RestrictionsSome of our trips have enforced restrictions on luggage weight, size or type (such as hard-sided luggage). Many vehicles have limited space, and when traveling in light aircraft, overweight conditions can create a serious safety hazard, thus we adhere to strict limits on luggage weight, size and type. All restrictions on carry-on baggage include camera equipment. Guests should pack light and follow the guidelines in our pre-trip materials. Baggage exceeding specified weight, size or type limits is subject to being left behind or forwarded at your expense.
On many Nat Hab trips, we use small aircraft to access our planet’s most remote and pristine wild areas. Please consult the individual web page for each trip to find more information on aircraft specifics.
Small Aircraft on Nat Hab Trips
We encourage single travelers to join us! If you are traveling on your own, you can request either a single room or a roommate match. Single-room accommodations are subject to a single-room surcharge, which guarantees a private room without a roommate (where available). See individual trip pages on our website for pricing details. In order to keep our single-room surcharges as low as possible, on occasion single rooms may be smaller than double-occupancy rooms. Single-room accommodations are not available on all trips. Additionally, we cannot always guarantee single accommodations, even after reservations and confirmations have been made.
If you request a roommate match, we will do our best to find a same-sex roommate; however, if we cannot arrange a match, Nat Hab may charge you 50% of the single-room surcharge. Please consult specific trip pages on our website for details. This amount will be charged approximately 60 days prior to departure. On all custom-designed trips, 100% of the single-room surcharge will always apply, as there is no opportunity to arrange a roommate match.
Please note the following policy for travelers who request a roommate match for the trip: If a traveler who requested a roommate match for the trip books any scheduled extensions or pre- or post-trip hotel night(s), the guest will be responsible for the single-room surcharge for the additional service(s). If, however, the traveler’s matched roommate for the trip books any of the same additional service(s), the matched guests will be paired together in a double-occupancy room, at the double-occupancy rate, for all applicable scheduled extensions and pre- or post-trip hotel night(s).
Family Travel & Age RequirementsNat Hab welcomes families on certain trips and offers select scheduled family departures. On certain trips and most family departures, children 6 years and older are welcome. Due to safety regulations, physical limitations and concerns regarding group dynamics, we do not allow children younger than 6 on our trips. Additionally, some trips, or specific activities within a trip, have higher minimum age requirements. We strongly encourage you to call our office to speak with an Adventure Specialist about the specific requirements of the trip you’re considering so you can make an informed decision about your child’s participation. On all trips, the parents or legal guardians of children under the age of 18 must sign a Minor Permission Waiver requiring guardians to ensure that children in their care do not place themselves, other guests, staff or wildlife in harm’s way, or jeopardize the enjoyment of the trip for the group as a whole.
Each itinerary includes a variety of features and elements unique to that specific adventure. Please consult the individual trip pages on our website for a full list of inclusions and exclusions for the trip of your choice.
Nat Hab has made a concerted effort to pre-arrange tipping for local services so you do not have to carry excessive cash and experience the inconvenience of ‘reaching into your pocket’ at every turn. Regarding Nat Hab Expedition Leaders, field staff and drivers, they are all paid salaries for their work. They will go out of their way to make your trip special and do not perform their jobs just for money. However, staff do accept gratuities should you determine that they have performed their jobs at an outstanding level. Gratuities should reflect your satisfaction with their level of service. Suggested gratuity guidelines will be provided in the Pre-Departure Briefing for each trip.
Nat Hab operates trips in natural areas where unpredictable conditions may exist. To avoid potentially dangerous situations, both for our travelers and for wildlife, it is extremely important that all guests obey the rules and regulations set forth by the Expedition Leaders and/or local guides or other representatives of Nat Hab, and demonstrate reasonable consideration and respect for all staff, fellow travelers and wildlife.
Guest Conduct & Limitations
Physical RequirementsOur trips are intended for individuals in good physical and mental health, with reasonably good mobility. The Physical Requirements section on each trip page on our website provides important information regarding the physical expectations for that trip. Please read this information carefully. In order to provide a fulfilling trip experience for all travelers, we must ensure that you are able to perform the required physical activities for your chosen trip. Certain trips may require that you obtain medical approval before departure, and Nat Hab reserves the right to request additional medical information and/or a physical examination as a condition of your participation. Additionally, Nat Hab reserves the right, in our sole discretion, to prohibit you from joining or continuing on a trip if, in our opinion, your physical, emotional or behavioral limitations or actions pose or could pose a threat to your safety or enjoyment, or that of other guests or staff, or the safety of wildlife. In the event you are not permitted to join a trip or are asked to leave a trip in progress as a result, there will be no refund of any portion of the trip price, used or unused, beyond that listed in our cancellation policy nor will Nat Hab be responsible for additional expenses that you incur.
Dietary Restrictions and Allergies
Our adventures are designed to provide our guests with immersive nature experiences. With this goal in mind, we try our very best to minimize the use of electronic devices on our trips. We respectfully ask that guests not use mobile phones or tablets/computers in the presence of other guests, unless such use is an integral component of the trip, as when a phone is used as a camera, or on special photography departures where guests may come together to edit photos on computers in the evenings. This policy is especially applicable in secluded or enclosed areas, during presentations, or at mealtimes when we are often recapping our day, preparing for the next day, or sharing stories of our nature encounters.
Cell Phones & Other Electronics
Drones are not permitted on any Nat Hab trip.
Smoking on Nat Hab’s TripsTravelers may not use cigarettes, cigars, e-cigarettes, vaporizers, marijuana or any other such item in areas where others are affected, such as in vehicles, within enclosed areas, or in the presence of others. Most accommodations we secure do not allow smoking, and additionally, trips generally have limited opportunities where smoking is permissible. Nat Hab will not alter or change activities or adversely affect other guests to accommodate those who smoke.
Nat Hab’s trips are conducted in English. You must have a proficient understanding of the English language in order to fully enjoy all aspects of the adventure and, most importantly, to fully understand all rules and safety instructions provided by the Expedition Leader(s). We are unable to provide translated pre-trip materials or translators during the trip.
World Wildlife FundSince 2003, World Wildlife Fund, Inc. (“WWF”), the world’s leading environmental conservation organization, has partnered with Natural Habitat Adventures to provide conservation travel experiences in the planet’s most captivating wild places. WWF selected Nat Hab as its travel partner because of our long-standing commitment to conservation and the high quality of our adventures. Natural Habitat Adventures has provided more than $4 million to WWF’s global conservation efforts over the past decade and will continue to give 1% of gross sales plus $125,000 annually through 2023 in support of WWF’s mission to conserve nature and reduce the most pressing threats to the diversity of life on Earth. Further information is available from Natural Habitat Adventures. WWF does not own, operate or control Natural Habitat
Adventures nor any of the companies or individuals that supply goods or services for the travel described in Nat Hab’s printed materials and website, including, without limitations, hotels, restaurants, and transportation whether by air, boat, bus, train, automobile or other vehicle. As a result, WWF is not liable for any negligent or willful act or failure to act of any such company or individual not within its control.
WWF CST# is 2112922
Itinerary ChangesAdventure travel is inherently prone to complications and alterations. In some circumstances, it may be necessary to change accommodations, transportation, activities or other services, sometimes with little or no notice. In such cases, Nat Hab will make reasonable efforts to provide comparable substitutions wherever possible. Nat Hab will keep guests updated on any changes that may affect guests’ arrival or departure.
Viewing WildlifeSince most Nat Hab trips specialize in viewing wildlife, every effort is made to arrange itineraries to places where wildlife is known to exist. However, the animals we encounter live wild and free, and we cannot fully predict nor control their movements (nor would we want to). In an attempt to locate wildlife that may have deviated from its normal movement patterns, or in the interest of traveler comfort, safety or other circumstances, we may be required to make changes to accommodations, modes of transportation, activities or other itinerary elements, sometimes with little or no notice.
Wildlife viewing may vary significantly due to numerous factors including wildlife movements and behavior, weather conditions, human interference, climate change, and changes in species biodiversity and density in the various locations visited. While Nat Hab makes best efforts to provide an outstanding wildlife viewing experience, we cannot guarantee that availability, diversity and/or quantity of wildlife, included what is described in our catalog, website and related imagery.
Marketing MaterialsThe images shown in our printed materials and on our website represent what our guests have regularly seen on “typical” trips in the past (or in the case of a new or Exploratory trip, what our staff and researchers have previously seen). Due to the weather and/or shifting wildlife conditions, some trips may have fewer close encounters with wildlife than we normally anticipate. Also, be aware that some images in our materials are taken with a telephoto lens, and guests should not assume that they will get very close to wildlife in such circumstances. For example, we may show a close-up shot of a wolf, viewed through a telephoto lens, but nearly all of our encounters with wolves are at a distance.
The provisions listed on this website are not intended to in any way limit, modify, or alter Nat Hab’s Terms and Conditions.