Do I need to call Nat Hab to pay my final balance, or will you just charge my credit card on file?
There is no need to call us if your credit card information remains the same as what we have on file. If, however, you have a change in payment preferences, a new credit card number or an updated expiration date, you will need to call us to provide those changes.
If I have a new credit card or a revised expiration date, can I update that information online in order to pay my final balance?
No. Changes or updates to your credit card details must be made over the phone with our Reservations Team. Please call (U.S. & Canada: 800-543-8917, international: 303-449-3711) and ask for Shelby or Kelley. If there are no changes to the credit card provided for your deposit, there is no need to call us. We will apply the final balance to the card on file.
If I booked flights on my own rather than through Nat Hab’s Travel Desk, where do I email my flight itinerary?
If you have arranged your own flights, please forward the entire flight itinerary as received from your airline to firstname.lastname@example.org. Please do not cut and paste partial flight itineraries into a separate email. Thank you!
Why have I received links to trip forms for other members of my travel party?
If you are a group organizer, links for each group member’s forms are automatically emailed to you with your confirmation. Please forward the form links to each individual. If you request separate confirmations for each group member and provide their email addresses, we are happy to send confirmation emails to them directly.
When is my final balance due?
Final balances are due 90 days prior to departure for most Nat Hab scheduled or custom adventures. For a few select trips, the final balance is due 120 days or more prior to departure. Please refer to your trip invoice to confirm the final balance due date for your trip. In addition, we will send a reminder email about 10 days prior to your payment due date.
If I am renewing my passport before my trip, how should I notify Nat Hab of my new passport information?
Please enter PENDING in the passport information field on you booking forms, then call us (U.S. & Canada: 800-543-8917, international: 303-449-3711) with your new passport details as soon as you have them.
Whom should I contact to check on flight schedules, prices for airline tickets and extra lodging at the beginning or end of my trip?
For information about airline schedules, ticket pricing and hotel options, please contact your Adventure Specialist, who will work with our Travel Desk to answer your questions and process requests.
How is the insurance quote calculated if trip dates and fees for my adventure are not yet confirmed?
If your trip dates and fees are not confirmed at the time of booking, the insurance quote on your invoice reflects the current year’s pricing. Your insurance premium will adjust according to any changes in the program fee.
How can I obtain a packing list now, rather than waiting to receive my pre-departure briefing?
A detailed packing list will be included in your pre-departure package that is mailed 60-90 days prior to departure, but we would be happy to send you that list in advance upon request. Please contact your Adventure Specialist.